As a Field Service Engineer â UPS (Data Center Segment), you will play a key role in delivering highâquality service, technical expertise, and customer support for Deltaâs Uninterruptible Power Supply (UPS) and related DCS (Data Center Solutions) products. This role involves both handsâon technical work and knowledge leadershipâdeveloping deep expertise, sharing best practices across EMEA, supporting customers with complex issues, and contributing to continual product and service improvements.
Key Responsibilities
- Perform onâsite diagnostics, troubleshooting, repair, and maintenance of Delta UPS and dataâcenter power products.
- Lead complex service activities including Level 2âLevel 5 commissioning, system startâups, performance testing, and verification of correct installations.
- Provide escalated technical support for critical customer incidents.
- Conduct rootâcause analysis and feed insights back to engineering and product teams.
- Deliver technical training programs to Delta field service engineers, partners, and customers.
- Develop training materials, troubleshooting guides, and bestâpractice procedures.
- Serve as a subjectâmatter expert for DCS products.
- Create and maintain service-related technical documentation.
- Define scope of work for installation, commissioning, and maintenance.
- Identify service opportunities and product upgrades.
- Support preâsales and afterâsales activities with technical insight.
Delta Electronics
https://careers.smartrecruiters.com/DeltaElectronics