Child Protective Manager

THIS POSITION IS ONLY OPEN TO INTERNAL ACS APPLICANTS.

*THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $128,299*

THIS IS A CITYWIDE FLYER; OUR VACANCIES ARE LOCATED IN THE BOROUGH OFFICES AND PROGRAMS AREAS.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of
children and families through child welfare and juvenile justice services and community supports. ACS
manages community-based supports and foster care services, and provides subsidized childcare
vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS
oversees detention, placement and programs for youth in the community.

The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and
maltreatment that the city receives from the New York Statewide Central Register of Child Abuse and
Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services.
Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family
Services Unit, Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).

Under the administrative direction of the Deputy Commissioner, Associate Commissioner and Assistant Commissioner, with wide latitude for the exercise of independent action and decision-making, the Child Protective Manager will have overall responsibility for a geographic zone within a borough or satellite borough office. CPS borough offices consist of a number of child protective service units or Family Services Units which conduct highly sensitive investigations into alleged reports of child abuse and or neglect; administers programs designed to assess the needs of families and the provision of services such as intensive preventive services or foster care placement outside the home.

The Child Protective Manager will be responsible for the following:

- Manage up to four units of Supervisors and Child Protective Specialists
- Responsible for all compliance and quality case practice initiatives
- Monitor the field activities of the managerial, supervisory and /or child protective specialist staff they manage
- Ensure that operations conform to all applicable federal, state and local mandates and guidelines
- Monitor and evaluate the results of operations by reviewing aggregate and individual performance data
- Intervene in difficult case management decisions by exercising responsibility and discretion and
assuming accountability
- Attend meetings with other managerial staff and relays progress reports and issue analysis to the
Borough Commissioner
- Create and implement management controls to monitor the performance of individual zones and /or units
- Hold regular staff meetings and individual conference to monitor performance; plans and determines
needs for various personnel and budget actions
- Prepare performance evaluations, including recognizing outstanding achievements or making
disciplinary referrals where appropriate
- Ensure that each unit within the zone is sufficiently staffed, properly equipped and trained and capable
of carrying its responsibilities in accordance with applicable law, rules, regulations and policy
- Exemplify leadership skills of effective communication, modeling, coaching, educating and support to
foster quality supervision to their subordinates regularly
- Perform other related duties

The preferred candidate should possess the following:

- Record of proven managerial or supervisory accomplishments in child protection or a closely related human service field.
- Master of Social Work degree or Master’s degree in a related discipline.
- Excellent communications skills.
- Ability to deal tactfully and effectively with diverse constituencies at all levels.
- Extensive understanding of child welfare issues.
- Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system.
- Familiarity working with NYC’s diverse communities.
- Experience and ability to step into an existing unit and assume all responsibility quickly.
- Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position.


ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.


TO APPLY

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 727681.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

DIRECTOR OF FIELD OPERATIONS ( - 95600