The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.
Customer Service
- Answer incoming customer calls and route calls to the appropriate department.
- Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
- Respond to customer account and billing questions or concerns.
- Contact customers regarding invalid payments and funding sources.
Accounting
- Process customer payments received and complete daily bank deposits.
- Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
- Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
- Process account write offs and termination of customer accounts as needed.
- Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
- Review payroll and make adjustments as needed.
- Maintain petty cash.
Human Resources
- Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
- Assist new and current employees with general HR/Benefits questions.
- Process monthly employee changes including but not limited to pay rate and status changes.
- Complete termination process for exiting employees.
- Manage Workers’ Compensation and Auto Insurance claims.
Office Management
- Complete monthly warehouse and office supply order.
- Order business cards.