Supervising Investigator

*DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply. *
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers.

OLPS is seeking a Supervising Investigator to supervise 4-5 staff members who investigate potential violations of NYC worker protection laws. Key responsibilities include:

- Maintaining a strong understanding of the laws OLPS enforces;
- Training and supervising OLPS investigators in handling high volume investigative caseloads, including assigning cases to investigators, interviewing complainants and witnesses, obtaining and analyzing records from employers, actively monitoring and ensuring investigations progress from week to week, reviewing, editing, and approving written materials, assisting with case strategy and charging decisions, ensuring accurate calculation of amounts owed in employee relief and civil penalties, and engagement with businesses and attorneys to negotiate resolution of charges;
- Supervising investigators in cases that are complex and/or broad in scope, in collaboration with OLPS data scientists and attorneys;
- Reviewing written investigation reports to ensure all charges are supported by sufficient evidence and adequately documented, working with investigators to edit reports as necessary, and approving final reports;
- Monitoring investigator case progress using database reports and assisting with office database management.
- Managing assignments and workflow of complaints to investigators;
- Providing input and recommendations to supervisors concerning OLPS standard investigative processes and enforcement policy and communicating changes to OLPS investigators;
- Contributing to development of procedures and materials to implement new legislation;
- Staying up-to-date with various federal, state, and city laws and regulations;
- Testifying at the Office of Administrative Trials and Hearings’ Trial Division about investigation findings and process;
- Complying with office policies and procedures, including entering accurate information into and uploading documents into OLPS case management databases and ensuring supervisees do the same;
- Interviewing applicants for investigator positions with OLPS and giving input on hiring decisions; and
- Writing annual evaluations, giving regular feedback to investigators, supporting investigators’ professional development, and enforcing DCWP policies, including the DCWP code of conduct and the time and leave manual.

ASSOCIATE INSPECTOR (CONSUMER - 33998