Community Liaison, Bureau of Childcare

The Bureau of Child Care ensures that child care services in New York City operate in compliance with the New York City Health Code and New York State Social Service regulations and are licensed or permitted as required by law. The Bureau routinely monitors child care programs to protect the health and safety of children while in the child care environment and actively works to improve and expand access to high quality programs which support early childhood development and learning.

The Bureau seeks to hire a Community Liaison to assist with the Bureau's complaint intake and processing, ensuring prompt and effective responses to all complaints.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Conduct complaint intake calls in a courteous and professional manner and obtain complete, detailed and accurate information from complainants.
- Provide information to complainants that is clear and detailed and reflects Bureau policy and procedure.
- Review records and data entry of files for the childcare program to ensure compliance with regulations.
- Enter required complaint information into databases, accurately, completely and within established time frames including all supporting notes and information.
- Communicate with appropriate borough offices and collaborating response agencies promptly and to provide all necessary complaint information completely, accurately and within established time frames
- Process reports of allegations of child abuse and neglect, lack of supervision, inadequate guardianship and educational neglect.
- Conduct online searches of commercial advertisement websites, social media sites, blogs and search engines to identify illegal child care operations.

PREFERRED SKILLS:
Strong customer service and interpersonal skills, with the ability to communicate effectively with families, child care providers and other members of the public;
Excellent oral and written communication skills;
Strong organizational skills and attention to detail;
Ability to handle sensitive and confidential information with professionalism and discretion;
Knowledge of child care regulations desired but not required:
Proficiency in Microsoft office and experience using data entry or case management systems.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

COMMUNITY ASSOCIATE - 56057