NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
DOF鈥檚 External Affairs Office is responsible for all internal and external agency communications. This includes the press office, social media, the agency editor/speechwriter, correspondence, public outreach, and constituent services.
External Affair鈥檚 Customer Service Unit is seeking a dynamic, self-motivated individual to serve as a Correspondence Intern to assist the Deputy Director of Correspondence.
Duties and responsibilities include but are not limited to the following:
- Answering emails and hard mail correspondence from the public.
- Responding to 311 Service Requests.
- Answering telephone inquiries.
- Analyzing correspondence and Service Request trends and topics to help facilitate the creation of standardized responses that will help the unit become faster and more efficient in responding and reduce turnaround time.
- Helping in researching information needed to respond to elected official inquiries
- Attend Outreach Events to inform the public about DOF programs and initiatives.
- Working on special projects when needed.
Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
SUMMER COLLEGE INTERN - 10234
City of New York
https://careers.smartrecruiters.com/CityOfNewYork