OCR/IDP Developer

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (SOFTWARE) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) AND TITLE WHEN APPLYING.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is working towards digitizing and automating DOF's remaining paper application processes to achieve greater efficiency for its business staff and customers. Therefore, FIT is seeking a developer with proven experience building solutions based on OpenText Intelligent Capture and Azure Document Intelligence for optical character recognition (OCR) and for intelligent document processing (IDP). The successful candidate will be capable of both hands-on development and solution architecture, working closely with business partners to streamline and modernize document ingestion, classification, data extraction, validation, and integration across enterprise workflows.

Reporting to FIT Operations Officer, the OCR/IDP Developer's responsibilities include, but are not limited to:

- Develop, configure, and maintain end to end OCR and IDP pipelines using OpenText Intelligent Capture, including document ingestion, classification models, extraction rules, validation logic, and workflow automation.
- Build and deploy Azure Document Intelligence models including custom, layout, and prebuilt models to support processing of structured, semi structured, and unstructured documents.
- Integrate OCR and IDP outputs with enterprise systems such as ERP, CRM, Property and Tax Management systems, content management, and workflow platforms via APIs, queues, or RPA including RPA tools
- Optimize recognition accuracy through model tuning, training datasets, field level improvements, and exception handling strategies.
- Implement monitoring, logging, and performance tuning for high volume document processing environments.
- Collaborate with business analysts to translate requirements into scalable technical solutions.
- Ensure compliance with security, privacy, and data handling standards.
- Troubleshoot production issues and lead root cause analysis for OCR/IDP failures.
- Develop reusable components, templates, and best practices to standardize document processing across the organization.
- Collaborate with infrastructure and cloud teams to ensure optimal deployment, scaling, and security of OCR/IDP solutions.
- Conduct proof of concepts and technology evaluations to assess new OCR/IDP capabilities, AI/ML enhancements, and automation opportunities.
- Document system configurations, workflows, and technical designs to support maintainability, knowledge transfer, and audit readiness.
- Support user acceptance testing and training, helping business teams adopt new document automation capabilities.
- Participate in continuous improvement initiatives, identifying opportunities to streamline processes, reducing manual intervention, and enhance data quality.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

COMPUTER SPECIALIST (SOFTWARE) - 13632