Job Title:
Guest Experience Advisor
Location:
11319 Cumberland Dr Papillion NE 68046
Job Overview:
The Guest Experience Advisor is responsible for ensuring an exceptional guest experience by overseeing various operational aspects that enhance customer satisfaction. This role involves shuttle driving, automotive parts expediting, building repair orders, sourcing automotive parts, and maintaining cleanliness in both the shop and guest lobby. The Guest Experience Advisor will report directly to the Service Manager and work closely with other team members to uphold Christian Brothers Automotive's high standards of service and hospitality.
Responsibilities include, but are not limited to:
- Guest Experience & Shuttle Service: Provide friendly and professional shuttle service for guests, ensuring timely pickups and drop-offs while maintaining a clean and safe shuttle environment.
- Parts Expediting & Procurement: Assist in sourcing, retrieving, and delivering automotive parts efficiently to support repair operations, ensuring timely availability of necessary components.
- Repair Order Management: Assist in building and maintaining accurate repair orders, ensuring clear communication between guests, service advisors, and technicians.
- Facility Cleanliness & Organization: Maintain a clean and welcoming environment in both the guest lobby and the shop, including restocking refreshments, tidying up seating areas, and ensuring the shop remains organized and free of hazards.
- Guest Assistance: Support guests by answering questions, providing updates on their vehicle鈥檚 service, Pulling guest vehicle up to front door after repair completion and assisting with any other customer service needs.
- Collaboration & Communication: Work closely with the Guest Experience Manager, service advisors, and technicians to streamline operations and enhance the overall service experience.
- Follow all safety policies and procedures
- Other duties as assigned