Site Reliability Engineer (GCP)

Why You’ll Love Working With Us:

• True Blameless Culture: We tackle incidents as a team. Our strict policy is: Fix the incident first, investigate the root cause later—absolutely no finger-pointing.

• 100% Cloud & Massive Scale: Run entirely on the Google Cloud (GCP) ecosystem and Google Kubernetes Engine (GKE), managing auto scale-up for high-traffic events.

• AI Integration: We are actively leveraging AI to speed up daily tasks, automate log analysis/troubleshooting, and accelerate software releases.

• Empowerment & Trust: Access rights start at a minimum but scale up based on your capability. Master the system, and you’ll be granted the highest level of system access.

Key Responsibilities (50% Automation / 50% Operations):

This is a key role requiring solid engineering knowledge, production experience, and hands-on implementation ability. You will:

• Act as the first line of defense for incident handling, tackling issues manually and promptly when they occur.

• Ensure the highest levels of production system performance, availability, and scalability.

• Automate the provisioning of infrastructure on the cloud, systems, and software.

• Design and operate build & release pipelines, configuration management, and code deployments to multiple environments.

• Work closely with the development team to integrate new deployment processes and strategies.

• Seek out problems or opportunities in critical high-impact areas and solve them.

Your First 6 Months:

• Months 1-2 (Learning Phase): Dedicate time to adapt to Chợ Tốt's core infrastructure. We will sponsor your learning via Coursera to study and pass mandatory Google Cloud / K8s certificates. You will grasp the infrastructure across all 3 environments.

• Months 3-6 (Execution Phase): Fully master the infrastructure, especially Production. You will handle support requests from Engineers, take on Group-level tasks, and participate in on-call duties.