Key Responsibilities
Product Implementation & Customer Support
- Design, configure, maintain, and enhance Campfire product solutions for customer engagements.
- Lead implementation activities and provide training to customers on Campfire products and workflows.
- Assist with preparation and delivery of product demonstrations.
- Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
- Develop and maintain documentation including process flows, workflow changes, and comprehensive requirements.
- Support the team during urgent timelines, escalations, and customer-critical situations.
- Provide ongoing customer support via phone, email, and Microsoft Teams.
Required Skills & Competencies
- Ability to work both collaboratively within a team and independently with minimal supervision.
- Strong problem鈥憇olving ability for both individual and team-based challenges.
- Proven ability to meet deadlines while producing high鈥憅uality deliverables.
- Strong top鈥慸own thinking and ability to understand the broader business impact of decisions.
- High adaptability and eagerness to learn new products, processes, and systems.
- Ability to build and maintain strong working relationships with peers, customers, and project teams.
- Excellent verbal and written communication skills.
- Comfort and effectiveness working in a fast鈥憄aced, early鈥憇tage environment.
- Ability to perform mathematical analyses and solve quantitative problems.