The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.
The Surveillance Agent:
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Observes and reports any and all gaming violations and/or thefts of property.
- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
- Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
- Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
- Participates in court actions relating to gaming violations.
- Learns and uses various card count systems.
- Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
- Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.
- Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.