Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
- Sell rooms utilizing excellent customer service skills and yield management. 路
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. 路 Complete all registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- Other duties as assigned by management.