Responsible for maintaining close ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.); this would encompass about 75% of work time.
Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
Manages, handles and resolves player problems.
Responsible for maintaining goodwill with all guests.
Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
Provides complimentaries according to established guidelines and sound business practices.
Complies with state and local regulatory requirements.
Builds relationships with target players using contact strategy through a variety of inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
Leverages property amenities/programs to targeted players.
Utilizes the computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
Collaborates with work-group and all support departments to ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Works with team members to achieve common goals.
Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintains confidentially of all players accounts.
Maintains security and confidentiality of files record and lists.