Security Officers are responsible for ensuring the safety and security of guests, team members, and company assets. Duties include but not limited to patrolling property, monitoring security systems, responding to emergencies, and delivering excellent guest service in a professional and courteous manner. Unarmed Security Officers carry and may utilize non-lethal weapons and defensive equipment which requires completion of company training, qualifications and passing all related examinations.
(including but not limited to)
- Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
- Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
- Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
- Respond to physical threats. altercations, or aggressive behavior.
- When necessary, engage in self-defense, and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant).
- Utilize de-escalation and conflict resolution techniques to minimize the need for force.
- Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
- Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers. (min weight approx. 3 lbs to max weight 50 lbs)
- Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.
- Serve as dispatcher to relay information, messages, or emergencies by phone or radio.
- Administer first aid/CPR/AED and Narcan and follow medical emergency protocols.
- Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate.
- Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc).
- Maintain proficiency with assigned equipment and communication devices.
- Respond to all emergencies, including fires, medical incidents, and criminal activity.
- Observe, report, and take appropriate action on suspicious or criminal activity.
- Perform other job-related duties as assigned.