The Training & Systems Specialist leads the development and delivery of training programs that strengthen the knowledge and effectiveness of the Rental & Retail team. This role coordinates training initiatives, documents operational processes, and supports consistent execution across store locations. The position also serves as the primary liaison between Rental & Retail and key internal partners including Mountain Sales & Schools (MSS), Product Administration, Marketing, Sales, and IT Digital to support system updates and operational improvements. This position reports to the Operations Manager.
- The budgeted salary range for this position is $58,500 to $74,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
- Applications for this position will be accepted until April 14, 2026.
Essential Job Functions / Key Job Responsibilities
- Lead department training initiatives to ensure store teams are knowledgeable and confident in rental and retail operational processes and systems
- Develop, maintain, and update training materials, guides, and standard operating procedures (SOPs) to support consistent execution across store locations
- Coordinate and deliver training for new hires, system updates, and operational process improvements
- Identify training gaps and implement solutions that improve team performance and operational consistency across locations
- Serve as the department’s primary point of contact for system-related initiatives involving Resort Technology Partners (RTP) and NetSuite
- Partner with internal teams including IT, Product Administration, and Mountain Sales & Schools (MSS) to support system updates, improvements, and troubleshooting
- Translate system updates and technical changes into clear operational guidance for store teams
- Maintain accurate documentation of operational procedures and system processes to support training and operational consistency
- Assist with the rollout and adoption of new tools, systems, and operational programs across store locations
- Monitor system performance and gather feedback from stores to identify opportunities to improve workflows and operational efficiency
- Communicate system updates, timelines, and operational changes to store teams and represent store needs during system discussions and project planning
- Other duties as assigned