Rooms Controller - Limelight Boulder

Position Summary
The Rooms Controller is responsible for managing the hotel’s primary telephone system while providing exceptional guest communication and operational support. This role handles incoming calls, guest requests, and internal communications while assisting with IRD (In-Room Dining) calls, coordinating VIP arrivals, and supporting billing preparation and reservations. The position ensures efficient call routing, accurate information delivery, and seamless coordination between guests and hotel departments. This position reports to the Front Office Manager.

The pay range for this position is $20.00 to $24.00 per hour; actual pay will be dependent on budget and experience.

Job Posting Deadline 
Applications for this position will be accepted until April 5, 2026. 

Essential Job Functions / Key Job Responsibilities
•    Answer and route all incoming calls efficiently, professionally, and in accordance with established telephone etiquette standards
•    Handle guest requests including IRD calls, service inquiries, and departmental communication
•    Coordinate and communicate VIP arrivals to appropriate departments to ensure proper preparation and service delivery
•    Accept, schedule, and execute guest wake-up calls following established procedures
•    Take clear and accurate guest messages and ensure prompt delivery via voicemail or written communication
•    Maintain up-to-date knowledge of hotel services, hours of operation, amenities, and key personnel
•    Route calls to the Front Desk after the Reservations office closes for the day
•    Record guest service requests for Engineering and Housekeeping and follow up to ensure completion
•    Assist with reservations inquiries and support billing preparation and administrative tasks when needed
•    Maintain updated emergency contact lists and departmental phone directories
•    Respond to PBX console alarms and report telephone system maintenance issues
•    Follow emergency procedures and notify designated departments in the event of fire alarms or other emergencies
•    Other duties as assigned