Food & Beverage Restaurant Reservationist - The Little Nell

Position Summary  
The Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations.The Reservationist will handle special requests for guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department. This position reports to the Director of F&B.

Job Posting Deadline
Applications for this position will be accepted until March 29, 2026.

Essential Job Functions/Key Job Responsibilities 
•    Answer all incoming calls for all restaurants according to Forbes 5-star standards while assist guest needs over the phone or via email  
•    Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences 
•    Makes, changes or cancels any reservations according to the reservation guidelines 
•    Complete reservations properly in the dining reservation software 
•    Maximizes restaurant seating and adheres to space and capacity constraints 
•    Well versed in menu offerings and able to answer general questions related to menu items 
•    Make sure that all restaurant-menus are current and up to date 
•    Ensure that all private dining menus are ready before the actual meal period 
•    Make copies, files and completes paperwork as needed
•    Other duties as assigned