Accor is in partnership with one of the world鈥檚 leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage and Housekeeping functions, coordinates facilities maintenance, staff leadership, and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.
Key Responsibilities
Food & Beverage Responsibilities
- Provide efficient, friendly, and professional food and beverage service to all guests.
- Ensure effective rostering for all Food & Beverage lounge operations as required
- Induct new staff into the team, department and Lounge in the first week of their
employment following guidelines. - Liaise with kitchen staff regarding lounge products, ensuring quality and quantity standards are maintained.
- Carry out food and beverage stock and amenity orders as required.
- Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
- Ensure staff are competent in menu and beverage knowledge.
- Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
- Lead by example when attending to guest requests and strive for total customer satisfaction.
- Entertain guests and provide positive interaction when appropriate.
Housekeeping Responsibilities
- Lead, train, schedule, and evaluate housekeeping staff to maintain high cleanliness and hygiene standards across all lounge areas, including shower suites and public spaces.
- Ensure effective rostering, proper implementation of housekeeping procedures, and compliance with health, safety, and luxury hospitality standards.
- Monitor and manage cleaning supplies inventory to maintain adequate stock levels.
- Address guest feedback or complaints related to housekeeping promptly and professionally.
- Conduct regular inspections of nap rooms, toilets, public areas, and back-of-house spaces to ensure cleanliness and maintenance.
- Follow company environmental procedures to reduce waste and minimize environmental impact.