Digital Project Manager - F/M/X

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

The objective of this role is to drive the employee experience through optimal hardware and software provisioning and inventory management. Act as a product manager to ensure coherence across regions, focusing on user needs. Collaborate with product teams to deliver seamless service.

Your mission: 

1. Pain Point Resolution & Software Compliance

•Automate ticket creation and ticket analysis

•Analyze recurring issues to detect bug patterns on key applications

•Define structure and governance for resolving systemic pain points

•Ensure compliance and enhance overall employee software experience

2. Enhance IT support experience

•Implement MS Teams as a channel and deploy a GenAI chatbot

•Define SLAs and quality control process

•Ensure proper usage of appointment booking and virtual queue features

•Implement onboardings, trainings & best practice sharing

•Train IT Support teams

3. Product strategy

•Define and maintain the product vision for employee hardware/software experience

•Develop and enforce asset management policies, tools, and procedures

•Coordinate with departments for efficient asset utilization

•Monitor and report on asset availability, performance, and lifecycle

4. Hardware inventory

•Diagnose inventory issues and propose solutions

•Standardize reporting and train teams

•Maintain accurate records of acquisition, disposal, and maintenance

•Liaise with Finance for proper asset accounting

Critical issues in the job:

- Driving alignment with stakeholders in multiple regions

- Ensuring consistency and coherence across regional offices

- Balancing user-centricity with operational constraints

- Balancing standardization with local-specific requirements