We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized, memorable, and sustainable experiences.
Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.
Here, your scope will have no boundaries, so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
Domain: Digital Factory DBF01 – Design Convert
Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.
Reporting to the Product Design team and under the supervision of the Lead Product Designer Ecom Convert, you will be assigned daily to topics directly related to optimizing the booking funnel for hospitality services.
You will work closely with a multidisciplinary team (Product, Tech, Business, UX Content, Design System, User Research) and will be responsible for ensuring the experience, engagement, and usability.
Your mission:
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.
Your mission, alongside the other designers, will also include strengthening our position and visibility:
Your responsibilities:
Business & Strategy - Envision and formalize the Design elements of the product strategy:
Business & Strategy - Envision and formalize the Design elements of the product strategy:
Discovery - Understand user problems and design the best possible experiences:
Delivery - Ensure smooth and high-quality delivery by supporting the product team:
Continuous Improvement & Monitoring - Streamline Design workflows: