Accor is in partnership with one of the World’s Leading Airlines to manage the Lounge Operations at Changi Airport. We are looking for a dedicated and highly organized Operations Administrator to support the smooth day‑to‑day functioning of the airport lounges. In this role, you will provide comprehensive administrative and operational support across multiple departments, ensuring accuracy in documentation, seamless coordination between teams, and efficient execution of key processes. You will play a vital role in supporting both front‑ and back‑of‑house teams, contributing to an exceptional and consistent guest experience within the lounge environment.
Key Responsibilities
Provide administrative support for daily lounge operations, including maintaining documents, trackers, SOPs, and shared folders.
Prepare operational materials such as reports, briefings, and internal communications.
Manage airport pass processes (applications, renewals, cancellations, expiry tracking) and liaise with airport authorities.
Support people administration, including roster updates, timesheet checks, leave submissions, and coordination with the People & Culture team.
Assist with general operations such as invoices, purchase requisitions, training coordination, engagement activities, and reports.
Manage certifications, ensuring timely registration and renewals for Food Hygiene and First Aid.