Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.
Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries;
So join us and dare to make an impact on the world!
Here is where your greatest challenge awaits you:
The Director Global Revenue Management Services is responsible for monitoring, analyzing and validating the impact of strategic Revenue Initiatives, ensuring the long-term success of our global RM strategy roadmap.
This role combines strategic thinking, analytical expertise, and strong stakeholder management skills to continuously optimize innovative revenue strategies to drive sustainable RM Strategy performance impact.
The position requires a blend of strategic vision and advanced analytical capabilities to ensure revenue strategies are effectively executed and integrated across the global RM landscape. It requires effective coordination of cross-functional team collaborations and support of leadership and stakeholders in evaluating business strategies. This also involves setting long-term goals, managing risks, and driving businessand project impact.
The role involves handling data and statistics from various sources such as PMS, TARS, RMS, Excel shared tools, and market and distribution files, in addition to collaborating closely with providers, key stakeholdersand cross-functional teams and Bus across the group. This involves overseeing the development and implementation of performance management frameworks, tools adoption, utilizing key performanceindicators (KPIs) and dashboards to monitor progress and identify areas for continuous improvement.
Your mission:
Steer the Global RM Service Strategy & Governance
Define and continuously evolve the global RM Services strategy, ensuring alignment with Accor’s commercial priorities.
Standardize service models across RMOD, centralized services, temporary staffing, and pre‑opening support.
Develop clear positioning and use‑case criteria for each RM service type.
Lead cross‑regional alignment to ensure consistent global execution.
Operating Model Design & Optimization
Build and maintain service blueprints, SOPs, SLAs, delivery processes, and KPIs for RM services.
Support business units in their transition of scope, and approach to service delivery
Work with the RM System team to ensure RM tools, systems, and reporting frameworks meet service delivery needs.
Performance Management & Service Quality
Establish global performance dashboards and metrics for RM service outputs.
Review service‑level performance across Business Units and drive corrective action plans when needed.
Benchmark workload, productivity levels, and portfolio sizing for centralized RM roles.
Cross‑Functional & Regional Collaboration
Serve as a strategic partner to Regional RM Directors and Regional RMs, ensuring they are equipped with the right tools,processes, and structures to deliver RM services.
Coordinate with Brand, Sales, Distribution, and Performance teams as part of transversal commercial initiatives.
Act as global escalation point for major RM service issues impacting commercial outcomes.
Capability Building, Training & Knowledge Management
Partner with RM Culture and Business Unit teams to define RM service competency frameworks and certification paths forAccor Revenue Managers.
Support Business Units with onboarding frameworks for centralized RM roles.
Champion best‑practice sharing, service excellence rituals, and continuous upskilling across regions.
Transformation & Change Leadership
Lead strategic initiatives that enhance RM service scalability, automation, and operational simplicity.
Contribute to global transformation initiatives linked to the evolution of RM and broader commercial practices.
Manage cross‑functional workstreams driving the evolution of RM service models.