Provide visible, strategic leadership across Novotel & ibis Tainui Hamilton, setting clear direction and performance expectations for both hotels.
Drive commercial and financial performance through revenue growth, profitability, cost control and capital planning.
Champion operational excellence and brand integrity aligned to Novotel and ibis standards.
Build high-performing leadership teams and a strong Heartist culture focused on engagement, wellbeing and succession planning.
Maintain relationships with Tainui Group Holdings, iwi partners and key stakeholders, acting as Accor’s senior representative in the Waikato region.
Lead with cultural awareness and authenticity, embedding manaakitanga, inclusion and respect for Te Ao Māori in guest and team experiences.
Drive innovation and continuous improvement to enhance guest satisfaction, operational efficiency and market reputation.
Build community and industry partnerships supporting tourism, business events and regional economic growth.
Act as the primary escalation point ensuring compliance, governance and risk management across both hotels.

General Manager

Job Description