Leading the daily operations of reservations department, effectively support the reservations teams, including hiring, training, and implementing Standard Operating Procedures.
Recommend and administer policies and procedures to enhance operations.
Responsible for comprehensive training including technical, product knowledge and sales training.
Coordinate training with third party training companies.
Maximize revenues by ensuring your reservation team and colleagues have a high degree of knowledge of room product and hotel services.
Ensure reservation execution is in line with revenue management strategy.
Manage and optimize available room inventory.
Assist with ensuring all Sell Level changes are administered in RMS, CRS and PMS systems.
Lead the weekly Revenue meeting with GM and Sales leaders.
Monitor and analyze competitor pricing strategies and demand generators and implement strategies to drive market share.
Track statistics on reservation conversion, abandonment and service level metrics.
Create 30, 60, 90 day forecasts on monthly basis.
Provide operations forecasts for staffing levels to all Department heads.
Manage relationships with third party vendors and e-channels.
Promote positive relations with partners, vendors, and distributors.
Liaison between our Reservations Manager and the Hotel.
Assist in the development of new project proposals.
Assisting various internal customers with general booking and availability questions.