Product Owner Opera Cloud PMS

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

The Product Owner PMS plays a strategic and operational role within the Core Property Tech team. ​
The main goal is to ensure consistency, efficiency, and scalability of hotel operations by defining key features enabling hotel operational and/or central efficiency

Your mission: 

Product Backlog Management

• Collect and prioritize requirements from support teams, hotel operations, regional teams, central teams and technical stakeholders.
• Translate business needs into user stories and manage the backlog for configuration-related features into prioritized sprints.
• Align backlog with strategic objectives and OKRs​
• Anticipate workload, manage dependencies, and provide transparent visibility on delivery timelines and business enhancements.

Cross-Functional Coordination​

• Act as the bridge between PMS vendors, PM team, technical teams, and hotel operations.. Coordinate with PMS partners & tech teams for roadmap alignment and feature delivery impacting configuration (e.g., fiscal compliance, deposit handling).
• Ensure continuous PMS improvement from business needs collection till delivery and hotel user uses monitoring (Ex: Nb of hotels using the feature).
• Facilitate communication across stakeholders to ensure smooth implementation and change management.

Quality & Performance Monitoring

• Define KPIs for configuration accuracy (constant standard application) and adoption.
• Monitor implementation progress and ensure timely updates (features documentation and standards for all environments & chains).