We are looking for our next Manager, Sales Technology and Luxury & Lifestyle Distribution who will be responsible for driving Accorâs Luxury & Lifestyle B2B distribution strategy and execution , ensuring optimal rate management, channel alignment, and partner connectivity globally. In addition to leading commercial distribution operations, the role will govern the Salesforce CRM ecosystem for Luxury & Lifestyle Global Sales and oversee strategic deployment of Cvent for meetings and events-related B2B channels.
This position blends strong hospitality distribution expertise with commercial technology acumen, ensuring global processes are efficient, accurate, and delivering measurable business impact.
Key responsibilities:
B2B Distribution Operations â 60%
â˘Execute Strategic Rate Management : Lead comprehensive rate loading processes for luxury travel partners, corporate accounts, and strategic B2B clients, ensuring precision, competitive positioning, and timely activation across all distribution channels
â˘Drive Pricing Excellence : Conduct systematic rate audits and pricing analysis to maintain consistency, ensure compliance with global standards, and optimize competitive market positioning
â˘Deliver Expert Operational Support : Provide high-level support to hotel teams for complex distribution inquiries, system troubleshooting, and issue resolution across GDS, channel management platforms, and booking systems
â˘Establish Process Excellence : Develop, maintain, and update comprehensive documentation of rate structures, SOPs, and partner distribution guidelines to ensure global alignment and operational consistency
â˘Enable Strategic Growth : Execute seamless rollout of innovative distribution models and processes developed by leadership, ensuring successful adoption and implementation at hotel level
â˘Optimize Performance Analytics : Collaborate with corporate distribution and revenue management teams to enhance rate visibility, track performance metrics, and continuously improve partner experiences. Act as the bridge between client, hotels & internal teams
Salesforce CRM Support & Governance â 30%
â˘Support CRM Excellence : Manage Luxury & Lifestyle Global Sales Salesforce CRM records, ensuring accurate account setup, data integrity, and alignment with commercial protocols
â˘Optimize Revenue Conversion : Design and enhance lead-flow processes to maximize opportunity routing, tracking effectiveness, and conversion rates across all commercial touchpoints
â˘Ensure Data Quality : Maintain comprehensive data quality dashboards and KPIs, collaborating with teams to improve accuracy of sales activity reporting and commercial insights
â˘Drive Technology Innovation : Lead deployment of CRM enhancements and strategic process improvements initiated by corporate technology teams, ensuring seamless integration and user adoption
â˘Provide expert training, ongoing support, and troubleshooting expertise for hotel teams and sales professionals on functionality specific to Luxury & Lifestyle operations
â˘Support Commission payment improvement projects
Cvent Platform Support â 10%
â˘Manage Platform Operations : Support Cvent usage optimization for Luxury & Lifestyle B2B channels across Event Stack and MICE RFP Stack
â˘Drive Strategic Alignment : Ensure smooth platform adoption and configuration alignment with global commercial priorities and operational excellence standards