Here is where your greatest challenge awaits you:
The Opening & Onboarding Director is reponsible of the Accor’s internal application landscape (local, central and in-hotel). He/ She is responsible for driving and delivering hotel openings to the hotels and partners. He / She represents Accor as partner-oriented service provider in front of all Management & Franchise partners.
Your mission :
Strategic orientation and team management
Accountable to implement the strategy aligned with each brands / regions
In charge of of all openings and onboarding within his / her scope
Global animation / Governance / Activities
Relationship Management with hotel owners and GMs
Represent Accor and negotiate with partners to reach a homogenous Tech and Guest technology environment
Responsible for the internal opening & on-boarding landscape which involves local support and escalation process to central teams
Coordinate all stages of the on-boarding for an opening hotel together with the team
In charge of hotels adoption of Accor applications
Deploy and Design new installations and solutions deployment by managing local vendors
Empower the deployment of brand standard solutions and ensure the practices are understood and adhered
In charge of the pre-opening budget
Responsible & working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs
Works closely with regional teams sitting in Power Brand (Tech rollout, Accor apps) through Tribe organization to deliver the full scope of service to our hotels.
Drive internal and third party service review meetings covering performance, service improvements, quality and processes. Working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs
Engage with our Operations to manage the opening and aligned expectations of services
Challenge the SLA execution delivered by other BU within BD&T. Working closely with Tech Rollout teams to deliver the services to hotels. Is accountable of the end-2-end service
Representing our L&L division externally by participating in communities, events and any other professional meeting linked to digital & technology
Visit hotels, conduct Tech performance audits, audit Tech installations, report gaps in environment or guidelines and determine remediation plans as needed
Full participation, implementation and support in PMO project responsibilities and hotel integrations as required
Support projects related to Distribution and Tech applications, interfaced or not with Accor distribution system, based on the Accor strategy
Escalation point of contact.
Escalation point for GM, VPO & hotel owners during the full process of opening.
Responsible to track quality & performance KPI
Assist and internally approved hotel opening budgets (build budget), ensuring the team owns the budget for the duration of the entire project