Job Description:
Essential Job Functions
Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.)
Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs
Build workflows from service owner requirements including requests, request items and service catalog tasks
Support for reporting requirements including building reports, dashboards and Performance Analytics.
Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.
Familiar with Field Services module including schedule optimization, field services tasks and work orders. Inventory stock, asset and cost management as well as Dynamic scheduling.
Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.
Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.)
Configure LDAP, scheduled jobs, reporting and process automation.
Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
Agile Process for development and project needs including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication)
Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.
Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling.
Maintain and configure all aspects of Virtual Assistant (AVA). Manage workflows to help solve ordinary issues and deliver results for common requests. Usage reporting to further enhance end user experience.
Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups
Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications.
Familiar with Vendor Portal
Monitor health scan and review of all activity and performance on ServiceNow platform.
Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc.
Constant managing of new ServiceNow features and unused module functionality to drive platform expansion and adoption.
Basic Qualifications
Technical skills: Java Scripting, XML, HTML, REST Web Services.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management information systems, or related field preferred
At least 3-5 years of experience.
Experience working with appropriate complex SNOW Management administration and maintenance.
Experience working with company products and services.
Experience working with company and client documentation and SNOW Management procedures.
Experience working with complex SNOW Management implementations and organizational processes.
Other Qualifications
Strong analytical and problem solving skills
Good communication skills
Good personal computer and business solutions software skills
Ability to work independently and as part of a team
Work Environment
Must be US citizens or Green Card holders only.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
dxctechnology