• Take responsibility for Cytiva's eCommerce business SOP & execution.
• Own Cytiva's eCommerce operations, including product management, price maintenance and adjustments, platforms content and processes management. Lead cross-team collaborations and projects to ensure high-quality operations and continuous optimization.
• Manage customer profile data, develop a data analysis framework to ensure business data is well-organized, providing insights to guide business efficiency and optimization. Support digital inside sales performance tracking and daily management
• Foster strong cross-team collaboration to enhance customer experience in the eCommerce platform business. From platform content, interaction and site visits to order fulfillment and customer service quality
• Direct web platform management execution: Understand web functions, including platform infrastructure and capabilities. Optimize and design new web functions based on business requirements. Manage annual contract reviews, new customer profile management, and discount level management from the business side.
• Build strong collaborations with different third-party eCommerce platforms to represent Cytiva effectively.
• Support punch-out solutions for key accounts (KA) and ensure smooth implementation on the KA side.
The essential requirements of the job include:
• Strategic Thinking: Have a clear understanding of the company’s mission and vision, and how the eCommerce platform can contribute to the long-term growth of Cytiva's business.
• Innovative Thinking: Lead and apply creative solutions to the platform business.
• Strong Execution Capabilities: Proven experience in executing projects from inception to completion
• Problem-Solving Skills: Excellent problem-solving capabilities.
• Data Analysis: Strong data analysis skills.
• Passionate and Self-Motivated: Highly motivated, able to work under pressure, and demonstrates high learning agility.
• Educational Background: Bachelor’s degree or above in digital and eCommerce, sales & marketing, or related fields.
• Experience: At least 3 years of working experience in B2B eCommerce industries. Experience in a Life Science company is strongly preferred.
• E-commerce Expertise: Solid working experience in eCommerce, data management, and eCommerce platform operation management.
It would be a plus if you also possess previous experience in:
• Fluent in spoken and written English.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
danaher