Customer Advisor - Sports (Mandarin Speaker)

Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when needed 

Provides informs related to orders and returns status 

Identify customer requirements and ensure they are answered or routed through the appropriate support channel 

Follows the process and procedures for changes in client, if required  

Collecting and providing feedback regarding client products, website, and advertising  

Locating authorized dealers who carry client products 

Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client  

Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied 

Provides high level or professionalism and competent customer service and can communicate effectively with customers