Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMasterÂŽÂ and ChamberlainÂŽÂ , are found in 51+ million homes, and 14 million+ people rely on the myQÂŽÂ app daily.
Essential Duties and Responsibilities
Lead the end to end digital experience across web, app, and email to grow traffic, engagement, conversion, and loyalty. Create an audience centric content strategy and activation plan, orchestrate consumer journeys and messaging cadence, and drive a phased âcrawl walk runâ roadmap for continuous experience optimization
Oversee the transition to a headless, composable ecommerce stack and ultimately consolidate disparate brand/sites into a coherent, scalable experience. Build and lead a high performing team and partner ecosystem to deliver measurable business impact
Define the consumer journey architecture for priority segments; map funnel stage intents, key touchpoints, and emotional/behavioral signals; prioritize journey gaps and testable hypotheses
Establish frequency and content maps by audience and lifecycle; implement send cadence guardrails and deduplication logic across email/app push to minimize list fatigue and improve deliverability/ROI
Implement an audience framework (personas/micro segments) leveraging first /zero party data to drive message relevance and channel orchestration
Develop and govern an omnichannel content strategy & activation plan spanning web, app, emailâunifying messaging, voice, and timing while adapting to context per channel
Optimize brand storytelling and conversion on CG websites by applying research backed UX/CRO best practices (e.g., content hierarchy, trust/benefit proof, friction removal), with an evidence first testing backlog
Publish a âcrawl walk runâ roadmap that sequences foundational data/technology, MVP journeys, and scaled personalizationâtying phases to KPIs and business value
Lead an RFP (internal or external) to transition to headless/composable ecommerce, evaluating CMS/commerce, DAM, search, experimentation, and CDP; recommend vendor mix, TCO, and change plan
Plan and execute website consolidation from disparate properties to an integrated, brand coherent, SEO sound information architecture that preserves equity and improves CX
Institute journey analytics and experimentation (A/B and multivariate) across surfaces; set governance for metrics (e.g., conversion rate, CLV, CAC payback, NPS/CSAT) and publish insight cadences.
Ensure content operations excellence (workflows, localization, approvals, accessibility, and answer engine/SEO readiness) with SLAs for publishing and experimentation velocity
Direct vendor/agency ecosystem for design, engineering, SEO, and lifecycle/emailâset scopes, SLOs, and performance scorecards
Build, develop, and hire for the digital marketing/experience team (web/app, lifecycle/email, content ops, analytics); participate actively in recruiting for open roles, capability mapping, and onboarding
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Groupâs reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the companyâs policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values
Minimum Qualifications
Bachelorâs degree in Marketing, Digital/UX, Communications, Analytics, or related field; or equivalent experience
10+ years in digital experience/lifecycle marketing; 5+ years leading managers and cross functional programs at scale
Proven track record leading headless/composable commerce or CMS transformations and running structured RFPs (requirements, scoring, references, TCO)
Applied CRO/UX leadership (evidence based storytelling, experimentation, and site performance improvements)
Omnichannel content strategy & operationsâgovernance, localization, answer engine/SEO readiness, and channel adaptation
Lifecycle & deliverability masteryâsegmentation, frequency capping, preference centers, deduplication, and fatigue management
Composable/headless architecture fluencyâMACH principles, integration patterns, and vendor landscape; ability to translate business needs to platform criteria
Experimentation & analyticsâdesign of tests, KPI frameworks (conversion, CLV), and insight communication to senior leaders
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Weâre proud to be an Equal Opportunity Employer, and youâll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. Weâre committed to fostering an environment where people of all lived experiences feel welcome. Â
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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