IT Field Analyst II

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$28.70 - $37.32

Scheduled Weekly Hours:

40

Position Overview

The IT Field Analyst 2 provides on-site advanced technical support, resolving hardware, software, networking, telecom, and enterprise application issues. This role is responsible for leading and supporting hardware and software rollouts, contributing to enterprise-wide infrastructure initiatives, and mentoring junior analysts.  Provides Tier 2 on-site technical support for IT-related issues, focusing on critical enterprise applications.

• Leads the deployment of new IT systems and applications, ensuring successful implementation across departments.
• Coordinates and executes hardware and software rollouts, including imaging, configuration, and site readiness.
• Collaborates with project managers, infrastructure, and application teams to plan and support implementation timelines.
• Conducts technical assessments and site audits to prepare for new system installations.
• Provides on-site support during go-live events, addressing system and user issues in real time.
• Assists with end user onboarding and training during new system deployments.
• Documents implementation procedures and lessons learned to support continuous improvement
• Handles escalated telecom issues, including VoIP phone failures, call routing problems, and network-related voice quality issues.
• Works alongside IT infrastructure and security teams to improve IT support processes.
• Mentors IT Field Analyst 1 staff, providing guidance on troubleshooting best practices

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.