As a Client Account Associate, you will ensure that all clients receive exceptional service throughout their engagement with our firm. You will be responsible for client outreach on receivables and help create solutions to resolve client questions. This role requires a tenacious individual with a growth mindset, capable of adapting to change and working through obstacles. You will be expected to meet/exceed individual and departmental goals and objectives set forth. High performance in this role will lead to further growth opportunities within alliant.
As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients. This role is within our Accounting department, which supports all service lines across the organization.
Responsibilities:
Collaborating with internal departments and fostering an environment of teamwork
Create organic Raving Fans by delivering an A+ client experience
Conduct research to provide solutions for issues concerning client billing
Provide feedback and share ideas/suggestions to raise the bar of excellence
Create solutions for client questions/issues
Use proven strategies to contact clients via telephone to reconcile outstanding receivables
Document client calls and suggest next action items to internal Business Development Team
Introduce clients to our various service lines and how they could benefit their business
Create account reconciliations for services rendered on projects
Identify when escalated measures and/or negotiations are necessary
Collect tax documents from clients to assist with Internal Revenue Service (IRS) inquiries
Qualifications:
Bachelor's degree (preferred in Business Management or Accounting)
Preferred 1-2 years of related client service experience
Proficiency in Microsoft Office Suite (especially strong Excel skills) and other relevant software applications
Strong analytical skills to help develop potential solutions for complex issues
Excellent verbal and written communication skills
Ability to diffuse escalated situations with clients, maintaining a professional and calm demeanor
Able to prioritize work and manage multiple tasks with a high client volume
Ability to work effectively both as a team and independently
Ability to analyze issues, think critically, find solutions, and use escalated tactics concerning late payments or disputes
Detail oriented with strong organizational skills
Internal passion and drive for self-investment
High sense of urgency with the ability to meet deadlines, achieve monthly/quarterly goals, and adapt to changing priorities
Receptiveness to performance feedback within a team environment is essential
Candidate must reside or relocate to Houston, TX
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for some options, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!
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