System Administrator I (Hybrid in ATX)

Introduction:

The Zebra, named a Best Place to Work in Austin four years running, is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.

We're seeking a System Administrator I to expand our growing team. In this role you will be a key member of the operations team, responsible for the day-to-day management, maintenance, and security of our IT infrastructure. You will serve as a primary contact for IT infrastructure issues ensuring our applications / systems are reliable, secure, and efficient. The ideal candidate will be a proactive problem-solver with a strong background in a variety of modern IT tools and a passion for supporting a hybrid workforce. A positive attitude, strong customer-focus, and adaptability to change are keys to success in this role.

Reporting directly to the IT Manager, you will work closely with individuals and teams at The Zebra to resolve support issues, understand their technology needs, and provide technology solutions that support our Zeebs while staying on top of our business objectives.

Location:

This is a full-time hybrid position where you will be expected to be on-site in our Austin office most of the week. The work will require occasional after hours and weekend work which will include being on-call during those times. All new hires will need to relocate to Austin, Texas within 6 weeks of their start date.

What You'll Do:

• You’ll manage and maintain our IT infrastructure, including workstations, networking equipment (LAN/WAN), and end-user hardware (desktops, laptops).

• You’ll administer and support a variety of cloud-based and on-premise systems, including:

  • Cloud-based productivity and collaboration suite for email, collaboration, and user management

  • Identity and Access Management (IAM) platform

  • Mobile Device Management (MDM) for device management

  • Privacy and compliance management platform

  • Team communication and collaboration platforms

  • Endpoint security and threat detection solution

  • Data Loss Prevention (DLP) security solution

  • Networking (LAN) hardware and software

  • Video conferencing platform & equipment

• You'll create and document projects, tasks, wiki, and Knowledge Base articles

• You’ll support the company's compliance efforts, including providing documentation and evidence for SOC 2 audits and PCI attestations

• You'll configure profiles, scripts, and policies for Linux/macOS/Windows systems, laptops, virtual workstations, applications, VoIP phones, printers, scanners, and conferencing A/V equipment

• You’ll implement API and other integrations to connect decentralized systems (mostly SaaS) for enhanced efficiency and cost reduction, as well as customized scripting

• You’ll support user onboarding and offboarding processes, including account creation, access provisioning, and device configuration

• You'll help maintain our network while configuring TCP/IP, VPN, DNS, DHCP etc. and implement security concepts, firewalls (hardware/software), antivirus and malware prevention/removal

• You'll adhere to, monitor and implement IT policies and procedures while maintaining confidentiality and securing operational data

What We're Looking For:

As we evaluate candidates across all roles, we look for folks who have a passion for service and support, great communication and collaboration skills, and a dedication to continuous improvement.

• You've worked at least two years in systems or server administration and have an advanced knowledge in a computer-related field (or equivalent experience in Information Technology)

• Experience working with a technical team in larger projects and the drive to find solutions to achieve business objectives

• You're organized, can communicate well, and love working with a plethora of SaaS and in-house built systems

• You're comfortable with installing, configuring, and fixing supported products as well as network hardware administration (LAN/WAN)

• You've solved problems with and administered GSuite, Azure/Microsoft365, TCP/IP networks, SSO integrations, and IaaS/ SaaS systems

• You've used Help Desk and Project Tracking Systems to assign, delegate, and/or resolve tasks and projects

• You have some experience with a cloud-based virtualization platform

• You are some knowledge of different scripting and automation methods such as Python, PowerShell, Bash or third-party automation platforms

Experience that will Impress the Heck Out of Us:

• CompTIA Linux+ certification / Red Hat Certified System Administrator / other Linux certification(s)

• Google Workspace expertise or certification(s)

• Jamf / InTune expertise or certification(s)

• Modern network equipment expertise or certification(s)

• Atlassian suite expertise or certification(s)

• Okta expertise or certification(s)

Benefits & Perks:

Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:

• Competitive Compensation & Stock Option Offering

• Health, Dental, Vision & Disability Coverages

• HSA offering + employer contribution

• 401k with match

• Unlimited PTO (paid time off)+ flexibility to enjoy it

• Paid Parental Leave Program

• Learning & Development Opportunities

• Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)

The base salary range for this position is $75,000 - $100,000 per year. The final salary amount will be determined based on a variety of factors, including experience, skills, internal equity, and insights gained throughout the interview process

About The Zebra:

The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.”

We've garnered attention and investment from some of the nation’s top venture capitalists. Check out all of our awards & recognition!

Our core mantra is "All Stripes Welcome". As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!