About Hauler Hero
Hauler Hero builds software for waste and recycling haulers: the hard working professionals who pick up your trash, recycling, and roll-off dumpsters rain or shine. It's essential work that keeps communities clean, and the people who do it deserve great tools. Our platform powers their entire business: routing, dispatch, billing, CRM, and mobile apps for drivers. We serve small family-owned haulers to enterprise municipal contracts running 100+ trucks.
Waste management is a $100B+ industry running on spreadsheets and outdated software. We're one of the few modern platforms gaining real traction, and there's a lot of ground to cover.
This is a high-impact, high-autonomy role. We've built a strong R&D team that ships with ownership and craft. You'll work as a partner to engineering and design leadership, debating tradeoffs, shaping direction, shipping together. We want someone who can hold their own alongside senior engineers and designers, bring real perspective to product decisions, and shape how we build as the company scales.
The ideal candidate has built and shipped in environments where they had to figure it out. Maybe you were an early PM hire scaling through Series A, or you led a major product rebuild. You're the type who thinks about adoption and retention as much as features, uses data and customer research to make hard calls, and understands that shipping is just the starting line.
You care about craft. You want to work closely with design leadership on product vision, not just hand off specs. You're fluent with AI tools and use them throughout your process. And you know how to drive alignment across engineering, design, leadership, and customers, translating between contexts, navigating competing priorities, and getting the right people to the right decisions.
We're open to an early Senior PM or a mid-level PM ready to step up. This isn't about years on a resume. Show us what you've built and how you think.
This is our first PM hire. You'll own major product areas end-to-end. Not just executing tickets, but deciding what we build and why. You'll have real authority over your domains, from discovery through launch and beyond.
You'll work directly with founders, engineering leads, and R&D leadership to shape product direction. Your judgment will influence roadmap priorities, and your solutions need to work for small family haulers and 100-truck enterprise operations alike.
This is a senior IC role with significant autonomy. You're not managing people day-to-day, but you are leading initiatives, influencing strategy, and building the foundation for a product org that scales. Expect to travel for customer visits once or twice a year, plus R&D sprints and company off-sites.
You're joining a team that's already built solid infrastructure: PRD templates, roadmap systems, cross-functional workflows. That means you can focus on the work that matters: understanding customers deeply, making smart product bets, and shipping solutions that move the needle.
What ownership looks like here:
Define product direction for your areas, not just document requirements handed to you
Make prioritization calls with real tradeoffs. You'll need to defend them
Run discovery that shapes what we build, not just validates predetermined solutions
Partner with design and engineering as equals. Debate, iterate, ship together
Own outcomes, not just outputs: adoption, retention, customer impact
Identify what's broken in our processes and fix it
The profile we're looking for:
Takes ownership without waiting for permission
Thinks beyond the feature to the full customer journey
Challenges assumptions (including ours) with data and customer insight
Balances speed with craft. Ships fast but cares about quality
Own end-to-end product development from discovery through launch and iteration
Run beta programs: recruit customers, gather feedback, iterate before wide release
Write detailed PRDs, specs, and acceptance criteria
Run customer discovery: interviews, site visits, usability tests
Manage backlog: well-scoped, prioritized, ready for development
Collaborate with engineering and design throughout the product lifecycle
Coordinate with support, success, marketing, and sales on releases
Own internal product communication: roadmap progress, releases, upcoming changes
Become a waste industry expert: hauler operations, routing, billing, field workflows
Build customer relationships and represent their voice internally
Use analytics to monitor adoption, identify friction, drive improvements
Ship, iterate, build tight feedback loops
Craft intuitive solutions that scale from small operators to enterprise
Contribute customer insights, competitive intelligence, and strategic perspective to roadmap planning
Leverage AI throughout the product process
Contribute to evolving our processes, tools, and ways of working
5+ years B2B SaaS product management, track record shipping complex software
Ability to own a product area end-to-end from discovery to release
Technical fluency: you don't need to write code, but you can talk through APIs, data models, and system architecture with engineering and ask the right questions
Experience writing PRDs that engineering can execute and stakeholders can understand
Proven customer discovery skills, translating insights to requirements
Product analytics experience: measuring adoption, identifying friction
Track record thinking about full customer lifecycle, not just shipping
Excellent written and verbal communication
Experience working with engineering leads on scoping and delivery
Skilled at prioritization and tradeoffs
Comfortable with ambiguity
Seasoned in Agile and Lean UX environments
Track record working closely with design teams on UX
Bachelor's degree or equivalent experience
Field service, logistics, or route optimization software experience
Waste management, recycling, or environmental services background
Payment systems or finance experience
Mobile apps for field workers
Product-led growth or experimentation background
Startup or early-stage experience
Strong ownership: sees things through to completion
Balances execution with strategic thinking
Clear, concise communicator
Collaborative and low-ego
Customer-focused with genuine curiosity
Thinks about full customer journey
Organized and detail-oriented
Comfortable with direct feedback, iterates quickly
Adaptable in fast-paced, lean environments
Technical enough for productive engineering conversations
Well-versed in AI tools (Claude, GPT, Cursor)
Experimentation and scientific mindset
Puts team success over personal credit
R&D culture
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