Product Manager, Admin Platform

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

ROLE OVERVIEW

The Admin Platform team builds experiences for admins and a foundation for the rest of Benchling engineers to build on, making it easy to guarantee that all applications on Benchling share mission-critical capabilities and are secure and compliant by default. Our Admin Platform is critical to enable Benchling to expand its footprint into new product areas and support requirements for our enterprise customers.

We're seeking a Product Manager to continue the evolution of Benchling's Admin Platform, shaping and executing on a roadmap for the platform capabilities that delight customers and enable product teams across Benchling to deliver secure, scalable, and enterprise-grade solutions to life sciences customers. A critical part of this role is driving discovery, prioritization, and delivery of customer-facing admin experiences that empower IT administrators, system owners, and power users to configure, manage, and govern their Benchling environments. You will drive the development of intuitive admin experiences and self-service capabilities that enable customers to manage users and permissions, configure system settings, and customize Benchling to meet their organizational needs—all without requiring engineering support or professional services engagement.

You will own foundational platform features including permissions and access controls, compliance capabilities, and cross-cutting identity services that power Benchling's entire product suite. This role sits at the intersection of platform engineering, enterprise requirements, and product enablement—requiring both technical depth and strategic product thinking to balance platform investment with business impact while delivering admin experiences that are powerful while staying accessible to non-technical users.

RESPONSIBILITIES

• Talk to admins at our customers to understand pain points in current workflows and opportunities for us to delight them

• Work with internal partners to understand where platform solutions can enable faster delivery and better admin experiences on their features

• Prioritize initiatives that improve the admin experience, reduce friction, and accelerate task completion

• Define product requirements and success metrics, and collaborate with engineering to ensure smooth execution

QUALIFICATIONS

• 3-5 years of product management or equivalent experience

• Proven ability to work effectively with engineering and design teams on complex technical topics, balancing technical constraints with user experience and business priorities

• Experience shipping platform or admin products in B2B SaaS environments, particularly those serving enterprise customers with rigorous security and compliance needs

• Curious and systems-minded: you enjoy digging into how things work and identifying where small changes can have outsized impacts

• Comfortable operating in technical domains, even if you don’t have an engineering background

• Clear written and verbal communication skills

• Experience with life sciences workflows or regulated industries is a plus but not required.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

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Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.