Quality Supervisor

Harmon, Inc.

POSITION DESCRIPTION

You are responsible for ensuring that all fabrication, assembly, and glazing operations produce curtainwall components that meet design, dimensional, and aesthetic requirements.

• Act as the front-line authority for product quality, ensuring compliance with drawings, specifications, and customer standards throughout the manufacturing process. 

• Manage Daily Operations on Shop Floor including leading inspectors, enforcing process controls, resolving nonconformances, and driving continuous improvement to reduce rework and scrap. 

• Manage and Sustain Quality Assurance and Quality Control Plan for Site and Projects.

• Site Quality Metric Owner

• Key Quality Partner and Liaison between Operations, Field, Manufacturing, and Engineering.

• On Site Leadership Team

EXPERIENCE

• Preferred Associate or Bachelor’s degree in Engineering or Quality

• Minimum of 5+ years in manufacturing quality – ideally in curtainwall, façade, precision fabrication or assembly, or ETO.

• At least 2+ years in leadership/supervisory role

• Strong Knowledge of mechanical inspection methods, tolerances, and finishes

• Ability to read and interpret engineering drawings and GD&T

• Familiarity with ISO 9001 or QMS standards.

• Lean/Six Sigma Experience preferred    

Overview

Lead the utilization of quality resources within the plant

Ensure Quality Techs are allocated to the appropriate areas within the plant, fabrication, assembly, etc. Ensure their activities in these areas are representative of Harmon's needs.

Leadership

• Be engaged and motivated to enhance quality procedures - Exhibit positive, desirable behavior that improves the flow of the line. Collaborate with other employees to develop innovative ideas that could improve current processes. Display extreme ownership qualities as a leader in your department.

• Lead by example - Act like an owner and make decisions based on the greater good of Harmon and our objectives. Be proactive and accountable. Recognize that there is always a part of a project that you can impact in a positive way. Exhibit the behavior you wish your employees to emulate.

• Train new and current employees - Provide hands-on training to Quality Techs and Quality Leads so they can apply what they have learned into day-to-day tasks. Allow employees to learn at their own pace with reasonable consideration.

• Actively assist in culture building - Ensure the shop floor is an equitable and inclusive workplace where all employees feel valued and can thrive through trainings, coaching, and overall strategy and practice.

• Participate in the Culture Committee - Partner with area team leads to help define and create strategies for Harmon’s organizational culture goals, working to make Harmon an employer of choice. Report findings and action plans to Plant Manager.

Problem Solving

• Use quality charting process to aid in prioritizing activities - Review and offer insight into issues that arise from data-based metrics (First Pass Yield, Defect Pareto, Control Charts, etc.) and provide guidance on repetitive or impactful issues requiring action.

• Generate corrective action requests for customer complaints and repetitive defects - Coordinate and utilize lean tools for repetitive defects and customer complaints (A3, RPS, 8-Step, etc.), investigating and resolving Quality Incident Responses (QIRs) as needed and based on the severity or repetitiveness of incident.

• Lead and support root cause analysis and corrective actions - Work closely with the team to lead root cause analysis and corrective actions on product defects. Communicate. Lead investigation and corrective action for customer complaints and the resolution process for rapid problem solving (RPS).

• Standardization through Collaboration - Collaborate with other sites, leadership, and employees to identify best practices

• Lead site Tier 1 and Tier 2 Quality MDI meetings. Attend Facility MDI meetings, corporate quality meetings, and others as requested.

PROJECT LAUNCH

• Understand customer and industry requirements for quality and finished product

• Understand the customer’s specifications for each product type or job and clearly communicate those to the team. Adjust job specific quality plan to adhere to specifications and requirements.

• Support quality processes related to project launch

• Identify unique job conditions, wall type changes, etc. Create visual aids, visual work instructions, and storyboards to assist the prevention of problems.

Quality Management

• Ensure that key processes within the Manufacturing site are followed - Manage the site’s layered process audit structure, driving active participation and action from audit results.

• Suggest and promote improvements to the quality system - Develop and redefine best practices that provide the most effective flow for the project to run with high quality. Incorporate input from the team to ensure the most valuable ideas are being utilized.

• Continuously review quality tests and standards for enhancements to current procedures - Create reports for quality control tests and analyze the data to determine if any changes in the production process are necessary. Develop and implement quality improvement activities and policies.

• Manage quality metrics and associated goals - Monitor and manage non-conformance, rework, and related quality metrics. Steer site actions to achieve site quality targets.

• Interact with project consultants during inspection visits - Interact with consultants and other customers for interaction on quality reports.

• Manage equipment calibration - Ensure calibration, verification, and proper maintenance of inspection and testing equipment.

• Participate in and drive company continuous improvement - Participate and drive our continuous improvement efforts by identifying opportunities for streamlining work and reducing cost and waste. Participate in and drive the kaizen (structured problem solving) process. Motivate employees to participate in improving their workplace both physically and financially.

• Adhere to quality assurance measures to ensure that quality products are delivered

• Adhere to the job/project specific quality procedures outlined in the document provided at the beginning of each job.

Strengths that are important to Harmon

• Collaborate - Encourage collaboration with your peers and leaders

• Focus on results - Maintain a strong desire to execute through customer focus and attention to detail

• Do the right thing - Deliver excellence, treat each other with respect

• Be flexible - Adjust quickly and effectively to shifts in business and project needs

• Value a balanced life - Reward each other’s contributions and cultivate a welcoming environment

• Attain clarity and alignment - Ensure you have clarity and alignment before moving forward

Our Benefits

Apogee and our brands are an Equal Opportunity Employer.