Community Manager - Dallas

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the role:

As a Community Manager, you’ll be responsible for executing the tenant experience program across multiple buildings within the campus, reporting directly to the Senior Community Manager. You’ll bring to life each building’s programming — through events and programming, marketing and communications, and daily hospitality touchpoints that make tenants feel connected, valued, and inspired to spend their days here.

We believe community, connectivity, and productivity are the real drivers of places where people want to be. To thrive in this role, you’ll combine creativity and operational discipline — building programs that are warm, consistent, and full of life.

At its core, this is hospitality work. It’s about discipline and empathy, systems and service — and creating moments where tenants feel not just Welcomed, but Empowered and Delighted. You’ll be the on-the-ground presence across multiple buildings, ensuring each one delivers a consistent standard of service while contributing to the larger campus story.

You'll love this role if:

• You get energy from making people feel seen, cared for, and connected.

• You enjoy mixing creativity with structure — planning activations, curating perks, and keeping the details tight.

• You believe hospitality is powerful: it builds community, strengthens culture, and drives business value.

• You love variety — visiting multiple buildings, connecting with diverse tenants, and making every day feel fresh.

• You take pride in keeping programs running smoothly and spaces looking polished — because the little things matter.
   

This role isn't for you if:

• You’d rather stay behind the scenes than engage face-to-face with tenants every day.

• You find details like signage, supply checks, or follow-ups more frustrating than fulfilling.

• You prefer predictable routines over fast-moving days with plenty of surprises.

• You don’t view hospitality as essential to making workplaces thrive.
   

What you'll do:

Community Programming & Marketing

• Plan and execute a dynamic calendar of activations and events that build connection and engagement across multiple buildings.

• Manage logistics from start to finish — vendor coordination, setup, budgeting, on-site execution, and post-event reporting.

• Support event marketing and branded building communications — the app, digital signage, newsletters, and marketing collateral — in line with building and campus brand standards.

• Create and schedule content for the tenant app and newsletters, maintaining audience groups, posting timely updates, and helping drive engagement and adoption.

• Partner with the Senior Community Manager on campus-wide activations, communications campaigns, and storytelling moments that bring the district to life.
   

Tenant Relationships

• Build meaningful relationships with tenants and workplace leads, becoming their trusted point of contact across the buildings you oversee.

• Welcome and onboard new tenants and employees so they feel informed and included from day one.

• Execute “in-suite” activations and everyday touchpoints that foster belonging and delight.

• Support tenant sentiment surveys (NPS, CSAT, etc.), collaborating on insights and action plans.

• Deliver on monthly Surprise & Delight and Interaction standards that keep the experience fresh and personal.
   

Service Culture & Team Collaboration

• Model Industrious’ hospitality principles and service standards in every interaction.

• Work closely with the Senior Community Manager, Property Management, Engineering, and Security teams to ensure smooth, consistent delivery across all buildings.

• Communicate and resolve issues with empathy, professionalism, and ownership.

• Share on-the-ground feedback that helps evolve programming, service standards, and tenant experience strategy.

About you:

• 3–5 years of experience in hospitality, events, or community management; multi-site or campus experience strongly preferred.

• Strong communication, organization, and project management skills.

• A natural ability to balance creative ideas with operational precision.

• Comfortable managing multiple priorities and locations simultaneously.

• Proficiency in digital engagement and event-management tools.

• A polished, professional presence with a genuine passion for people and place.
   

Compensation:

The annual base compensation for this role ranges from $60,000-$70,000.The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for up to 10% of base salary in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.  Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive program, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.