This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada.
We are seeking an analytical, detail-oriented Customer Experience Operations and Analytics Intern to support our customer experience measurement programs. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning.
This role is ideal for students interested in data analytics, survey operations, performance reporting, and customer experience optimization. The intern will analyze our Qualtrics survey distribution performance by tracking invite attempts, invite delivery or reach, email opens, and responses and will recommend actionable improvements to increase engagement and response rates. The duration of the program is expected to be 90 days.
Responsibilities and Duties:
- Analyze survey distribution performance across all CX programs by building an invite funnel view (attempted, delivered or reached, opened, responded) and highlighting drop offs and trends.
- Break down results by program and by email touch (initial invite vs reminder emails) to identify what messaging, cadence, and timing is most effective.
- Audit data quality and definitions (for example duplicates, bounces, multiple invites, multiple responses) and document a mini metrics dictionary so reporting is repeatable and consistent.
- Create lightweight dashboards and reporting views (Salesforce, Excel and Power BI) that summarize key performance indicators and insights for stakeholders.
- Recommend improvements to increase opens and responses (for example subject lines, send timing, reminder cadence, segmentation) and outline a simple test and measurement plan.
- Partner cross functionally with program owners (CX, Success, Marketing, Sales Ops) to gather requirements, validate findings, and communicate recommendations clearly.
- Support documentation and process hygiene, including maintaining analysis files, notes, and versioned outputs for quarterly reuse.
- Currently pursuing a degree in Analytics, Statistics, Business, Economics, Data Science, Marketing Analytics, or a related field.
- Strong analytical skills and comfort working with datasets, including cleaning, joining, and summarizing data.
- Intermediate to advanced Excel skills (pivot tables, formulas and lookups; Power Query a plus).
- Familiarity with data visualization (Salesforce, Power BI, Tableau, or equivalent) and presenting insights clearly.
- Interest in survey platforms and customer feedback operations (Qualtrics familiarity is a plus; not required).
- Highly detail oriented with strong organizational and documentation skills; able to work independently in a fast paced environment.
- Able to work for the complete Summer break (May - August or June - September).
What You Will Gain:
- Hands on experience in customer experience analytics and VoC program operations, including how survey programs are measured and optimized.
- Exposure to real world performance reporting, dashboarding, and insight storytelling used in operational reviews.
- Opportunities to build a portfolio of analytics deliverables (funnel reporting, dashboards, and recommendations).
- Collaboration across CX, Success, and Marketing stakeholders.
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The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
21.85 - 27.60 USD Hourly
Select US Metros and States:
19.00 - 24.00 USD Hourly
Other US Locations:
17.10 - 21.60 USD Hourly
For information on our benefits click here.