Front Desk Supervisor - Hotel Valley Ho

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities.   In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Position Summary:  

The Front Desk Supervisor is a key facilitator of the hotel guest’s arrival and departure experiences.  The main focus of the position is to provide a consistent, accurate, friendly and sincere level of guest service to all guests at the hotel and to perform all aspects of the required tasks as listed in the job description and on the front desk checklist. The Front Desk Supervisor will be a dedicated individual who will aggressively seek out resolutions to operational and guest related challenges. This person will be responsible for overseeing guest related issues, day to day tasks, and staff training.

Responsibilities include:

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with Residences owners, Hotel guests and other employees.
• The ability to welcome and register Residence owners and Hotel guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures.
• The ability to handle a multitude of requests at any given time
• The ability to quote and be familiar with room and rate availability for current and future dates.
• The ability to successfully complete a room reservation for any given time period knowing what types of accommodations, and rates are available.  In addition, the ability to properly distinguish all said reservations as Residences or Hotel.
• The ability to recite all information regarding the Hotel Valley Ho facilities, hours of operation, key personnel, special events and activities, and functions in the hotel.
• The ability to assist Residence owners regarding their use options
• The ability to handle several telephone calls at any given time.
• The ability to offer adequate directions to the hotel from any location.
• The ability to select and block Residential rental units and hotel rooms for arriving guests
• The ability to assist Residence owners and hotel guests (when concierge is not available) with Concierge-type requests; knowledge of the local area as well as Arizona areas and attractions.
• The ability to handle owner and guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
• The ability to utilize the computer system in running daily reports and posting charges and credits.
• The ability to communicate to all support departments any necessary information or requests.
• The ability to complete key packets and modify registration cards.
• The ability to check guests and owners in and out of the Residences and Hotel in accordance with specific procedures.
• The ability to make change, cash checks, and exchange foreign currency.
• The ability to maintain a balanced bank assigned to you from the Resort and to reconcile all transactions at the close of the shift and to cash out.
• The ability to train and retrain front desk staff members on all front desk related tasks and services.
• The ability to speak clearly and communicate via radio to other staff members.
• The ability to understand the tasks performed by a Telephone Operator, Reservationists, Concierge, Housekeeper, Houseman, Valet, and Bellperson.
• The ability to handle Hotel emergency procedures and situations with maturity and professionalism.

What are we looking for?

Additional Supervisory Responsibilities Include:

• Responsible for the initial and ongoing training of all new and existing front desk agents including Opera PMS as well as any and all Policies and Procedures of Hotel Valley Ho.
• Assisting the Front Office Manager on scheduling needs and concerns.
• Responsible for maintaining the current group resumes in the Group Resume Binder for constant use of up to date information.
• Responsible for overall appearance standards of all front desk agents.
• Responsible for constantly monitoring and improving current staff verbiage, removing slang and keeping the working environment consistently professional.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least 1 year front office experience in the hospitality industry.
• Reading, writing and oral proficiency in the English language.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.  Solid interpersonal skills and positive attitude is a must.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.