Business Operations Liaison

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. 

The Business Operations Liaison is the key conduit and advocate between the firm’s Business Units (BU) and Internal Firm Services (IFS). Approaching our services like products, the Business Operations Liaison owns connecting BU and IFS across all processes, data, workflows, tools, and cross‑functional touchpoints. As the single point of contact for ideas, enhancements, and issues, the Business Operations Liaison aligns stakeholders and translates opportunities into a clear, prioritized roadmap, partnering with the PM, IT, data governance teams, and leadership to deliver impactful and measurable outcomes on time and on target.

Job Responsibilities

• Develop and maintain a service-area vision and multi-quarter roadmap tied to organizational strategy.

• Understand upstream and downstream impacts, including related systems, data flows, and other service areas.

• Partner with our internal clients and leadership to identify major initiatives, future-state recommendations, and improvement opportunities.

• Facilitate planning sessions: aligning needs, priorities, and pain points across departments.

• Serve as the primary intake channel for ideas, enhancement requests, and issues related to the service area.

• Distinguish operational fixes from strategic initiatives and appropriately route them.

• Facilitate discovery efforts: interviewing SMEs, mapping current-state and future-state processes, and gathering requirements.

• Create clear documentation — business requirements, user stories, acceptance criteria, and workflows — similar to a BA role.

• Identify opportunities for automation, AI integration, simplification, or modernization inside the service area.

• Own and prioritize the service-area backlog (process improvements, system updates, reporting needs, policy changes, etc.)

• Translate service-area goals into actionable user stories for PM, IT, or data governance teams.

• Ensure initiative readiness for project teams: clarified, validated, and aligned with the strategic roadmap.

• Participate in governance, representing the service area in decision-making.

• Ensure alignment on impacts, dependencies, and technical feasibility.

• Communicate progress, risks, and blockers clearly and consistently to leaders and stakeholders.

Requirements

• Minimum of 3 years’ experience in PMO, product, business analysis, consulting, operations, process improvement, or a similar role.

• Experience working in or with internal service areas (billing, legal, onboarding, operations, HR, finance, etc.).

• Familiarity with enterprise systems (Workday, CRM, ERP, ticketing systems, etc.).

• Demonstrated history of cross-functional influence and end-to-end ownership.

"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.  

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract. 

Certain states require us to disclose the pay range and benefits summary for job openings. For Colorado residents, the compensation range for this position: $100,900 - $118,700. For Washington residents, Illinois residents, New York residents, and Southern California residents, the compensation range for this position: $111,000 - $130,600. For Northern California residents, the compensation range for this position: $116,000 - $136,500. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including: 

• Medical, dental, vision

• Generous PTO plan and paid sick time

• Flexible work arrangements

• 401K with Profit Sharing

• Wellness program

• Generous parental leave

• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.  

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance 

To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/ 

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.