Job Description:
Joining The American Red Cross is like nothing else â itâs as much something you feel as something you do. You become a vital part of the worldâs largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, youâll have mentors who empower your growth along a purposeful career path. You align your lifeâs work with an ongoing mission thatâs bigger than all of us. As you care for others, youâre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):Â
Act as a liaison between sponsor groups, donor recruitment staff, and customers to promote and support blood drives.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):Â
Serves as a liaison between the customer and the appropriate staff.Â
Handles customer inquiries and requests in a professional, courteous, helpful, and timely manner.
Prepares and maintains all account files, including correspondence, operational records, and customer surveys, to ensure accurate documentation of blood drive activity.
Assists the team in system data integrity.
Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc.
Provides review and initiates applicable follow-up for the Print Cost Model and exceptions process.
Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB.
Handles all inside sales support for the assigned Recruitment District team. Â
Includes management of the donor pre-sign-up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy.
May manage High School scholarship tracking and check requests.
May manage inventory and distribution of donor premiums/giveaway items. Assists in orientation for new team members.
Supports the district manager, team, and region as needed.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):Â
High School or equivalent required.
Minimum 3 years related experience or equivalent combination of education and related experience required.
Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications is highly desirable.
Can work well with graphics and editing.
Experience with Excel and PowerPoint.
Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities.
A current, valid driver's license and good driving record are required.
Ability to work on a team.
Some travel may be required.
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time.
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
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AmeriCorps, the federal agency that brings people together through service, and its partners â the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance â launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here:Â Summary of Rights
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