At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
ClickUp is on a mission to make the world more productive by unifying work in one platform—and our Customer Success team is at the heart of that promise. As the Manager of Customer Success for EMEA, you’ll lead a team of high-performing CSMs supporting mid-market to enterprise customers across the region. You’ll drive execution of our Customer Engagement Process (CEP), coach your team to deliver exceptional customer experiences, and partner cross-functionally to maximize adoption, expansion, and retention.
This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role’s for you.
The Role:
* Lead, inspire, and develop a team of CSMs focused on mid-market to enterprise accounts in EMEA
* Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks
* Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros
* Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency
* Oversee execution of our Customer Engagement Process (CEP) across your team’s Book of Business:
* Ensure onboarding is smooth and value realization is fast for adoption accounts
* Identify and act on cross-sell, upsell, and new use case opportunities for expansion accounts
* Intervene early, run risk mitigation plays, and execute save plans for renewal risk accounts
* Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale
* Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs)
* Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences
* Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy
Qualifications:
* 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams
* Experience managing B2B SaaS customers at scale (mid-market to enterprise)
* Exceptional prioritization, ownership mindset, and execution horsepower
* Proven success executing playbooks across onboarding, renewal, expansion, and churn risk
* Comfortable operating with limited direction in a high-change environment
* Strong communication and collaboration skills across multiple stakeholders
* Ability to operate at scale to manage hundreds of accounts, be data-driven, and obsessive with ownership mindset
* Bonus: Experience with ClickUp (or similar work management software), Gainsight, Salesforce, or other CS tech stacks; ability to interpret customer data and health metrics to drive actions; experience building or scaling CS processes in a fast-growth environment
Our Culture:
We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'll fit right in.
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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