EMEA Collections Manager

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The role of the EMEA Collections Manager is to drive operational success, improvement and efficiency across EMEA Collections activities. The role will require a strong understanding of cash collections, including debt recovery processes and strategies, to meet targets as well as delivering a consistent approach for Collections across EMEA.

Where you come in:

• Manage and deliver on key operational goals for Cash Collection and Debt provisioning levels across EMEA.
• Review existing KPI reporting across EMEA and develop a consistent output for each country to share with key stakeholders.
• Form strong relationships and partnerships with Internal & External Customers across EMEA locations.
• Support and develop the AR Collections team across EMEA, including Edinburgh, Mainz and Vilnius. Harness a strong team ethic and working relationship across the groups, and ensure consistency of approach for collection purposes.
• Utilise credit risk tools to determine the financial stability of new partners and support management decision-making regarding payment terms and credit levels.
• Develop and encourage continuous process improvements.
• Ensure compliance with corporate policies.

What makes you successful:

• You have Oracle or other major ERP system experience.
• You have cash collections experience, particularly in developing strategies and techniques to maximise debt recovery opportunities.
• You possess strong PC skills, including proficiency in Excel.
• You demonstrate excellent interpersonal, written and verbal communication skills.
• You can effectively lead a team effectively in a fast-paced environment.
• You have experience in a similar managerial role.
• You are able to adapt in a fast-paced environment as the company continues to grow.
• You are self-disciplined with experience in maintaining accurate documentation and following procedures.
• You have experience in delivering process improvement.
• Experience in credit risk/insurance/third-party payor and/or medical device reimbursement environments is beneficial.

What You’ll Get:

• A comprehensive onboarding and training on the job 

• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 

• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 

• Opportunity to work from other countries for up to 30 days per year 

• Health Insurance including reduced premiums available for dependents

• Life and Accident insurance coverage 

• 3rd Pillar Private Pension plan 

• Health and Wellness programs, including access to online coaching and therapy sessions 

• Fertility, Family forming, Menopause and Men’s health support services

• Regular team-building events that foster collaboration and connection 

• Best-in-class training and career development programs 

• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 

• Access to a fitness tracking app with rewards for staying active 

• Free parking space at the city center office location. 

Travel:

• 0-5%

Experience and Education Requirements: 

•  Typically requires a Bachelor’s degree with 8-12 years of industry experience and 2-5 years of previous management or lead experience

Flex Workplace: 

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute). 

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €4,582.92 to €5,661.25 gross. Final offer will depend on your qualifications, competencies, and professional experience.

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