Executive - Guest Relationship

Job Title

Executive - Guest Relationship

Job Description Summary

Job Description

Requisition Field

Description

Example

Job Posting Title

Market appropriate job title

Executive - Guest Relationship

Job Description Summary

Purpose of the role in 1-2 sentences

Responsible for effective and efficient operations of all electromechanical systems and other associated services for assigned Towers in the Shift

Job Description

3-5 bullet points of specific duties

About the Role:

Ensuring the reception area is clean, tidy, secure and in line with workplace safety requirements & Housekeeping upkeep perspective.

•            Handling calls at reception and EPBAX management.

•            Managing all incoming calls and direct it to the respective departments/stake holders.

•            Maintaining all the front desk records and registers (visitor log, Issual of badges as per the RBD Ferns Icon security process).

•            Maintaining all contractors’ registers (In and out, attendance etc.)

•            Handing client visits/arrangements in coordination with facility teams.

•            Monitor conference room bookings and coordinate meeting rooms’ setup for specific requests during client visit in coordination with Admin/facility coordinator.

•            Coordination with vendor for food and beverage supplies during client/team meetings.

•            Ensuring effective organizing of Meetings/Events.

•            Greet and guide visitors / clients, informing staffs of their arrival. 

•            Maintain visitors/contractors’ registration.

•            Meeting room/conference room booking and arrangement in coordination with support team for RBD Ferns Icon visitors/clients.

•            Handle and redirect incoming calls as required.

3-5 bullet points of key selection criteria

About You:

• 1. Primary Responsibilities:
•     - Ensuring exceptional guest experiences and satisfaction.
•     - Handling guest complaints and resolving issues promptly.
•     - Coordinating with various departments to meet guest needs.3. Guest Interaction:
•     - Greeting and welcoming guests.
•     - Providing personalized service and recommendations.
•     - Building rapport and fostering loyalty.

3 bullet points of job/country specific benefits

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

INCO: “Cushman & Wakefield”