Director, Strategic Accounts, Americas

Job Title

Director, Strategic Accounts, Americas

Job Description Summary

The Director of Strategic Accounts ensures consistent, structured client coverage for Cushman & Wakefield’s top institutional investors. This role translates strategy into daily execution, coordinates logistics, and enables teams to deliver informed, seamless, and client-ready engagements, fostering stronger client relationships and opportunities for growth.

Job Description

Client Engagement Management & Support

Coordinate between Capital Markets Product Councils, Investor Services leadership, other service lines and market leaders.

Prepare for client engagements, including roadshows and strategic meetings, ensuring teams are client-ready with necessary information and materials.

Capture and share client feedback to inform account strategies, strengthen relationships, and enhance organizational connectivity, utilizing C&W’s OneCap CRM as a system of record.

Organizational & Process Excellence

Ensure account governance, clear communication, and consistent documentation to support client needs and objectives.

Develop standardized processes and templates for meetings, reporting, and action tracking across strategic accounts.

Utilize and support OneCap adoption and maintain data integrity for strategic accounts.

Leadership Support

Directly support C&W leadership with meeting preparation, agenda setting, and follow-up.

Serve as an extension of leadership in communications with Product Councils and internal stakeholders.

Promote a culture of preparedness, professionalism, and accountability across the platform.

QUALIFICATIONS

7-10  years of experience in commercial real estate or professional services, with direct exposure to institutional client management, account strategy, and/or operations.

Proven ability to lead client engagement planning and governance processes across multiple accounts.

Exceptional organizational skills with high attention to detail; demonstrated ability to manage competing priorities.

Strong interpersonal and communication skills; confident working with senior leadership and brokers.

Self-starter with high emotional intelligence, resourceful problem-solving, and a track record of anticipating needs.

Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams, Sharepoint); CRM/account management system experience preferred (Salesforce).

SUCCESS METRICS

Product Council and leadership feedback that meetings, roadshows, and account reviews are more efficient, well-prepared, productive, and timely.

Strong internal alignment and reduced duplication of efforts across teams, including OneCap adoption.

Consistent execution of account management processes, including reporting, follow-up, and documentation.

Tangible support in surfacing cross-service line opportunities through better coordination and insights.

Strengthened client partnerships and satisfaction resulting in measurable service expansion and retention.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 157,250.00 - $185,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”