Customer Service & Administration Specialist (m/f/x)

Location: Budapest, Hungary

Contract: Permanent / Full-time

Reporting to: Business Operations Manager, Hungary

The Opportunity

As a Customer Service & Administration Specialist, you will play a key role in ensuring smooth operational, financial, and administrative processes within the Hungarian CSL organization. This role is central to supporting our customers, coordinating with our logistics partners, and ensuring accurate order-to-cash and administrative workflows. If you enjoy working in a dynamic international environment and thrive in a role that combines operational excellence, communication, and problem solving, this position is for you.

The Role

• Act as main customer service contact for hospitals, wholesalers, payers, and the 3PL provider; support deliveries and handle operational/administrative claims.
• Manage sales orders in ERP: validate orders, apply correct pricing, track backorders, ensure accurate delivery & billing, prepare credit/debit notes.
• Oversee bad debt and dunning: allocate payments, prepare overdue reports, send reminders, reconcile accounts, follow up with customers.
• Maintain accurate customer, vendor, and material master data; support credit limit setup and price list updates.
• Prepare financial and compliance reports (Tax Authority invoice reporting, Intrastat, Environmental Fee, internal controls).
• Support administrative tasks including event coordination, contracting, authority reporting, and vendor management.
• Serve as deputy for Business Operations roles when needed.

Your Skills and Experience

Education & Experience

• University/College degree in Economics, Commerce, or related.
• 2–3 years' experience in customer service/logistics/commercial operations in an international environment.
• Pharma industry experience is a plus.

Skills & Competencies

• Strong MS Office skills; SAP experience required.
• Fluent in Hungarian and English.
• Strong communication and interpersonal skills.
• Excellent organization, time management, and problem solving abilities.
• High level of accuracy, confidentiality, and professionalism.
• Understanding of office processes; basic legal knowledge is an advantage.

What we offer

• Join a global leader in biotechnology with a strong ethical foundation.
• Opportunities for professional development and international exposure.
• Collaborative team culture with supportive leadership.
• Be part of a company that values innovation, responsibility, and care.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

 To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.