Corporate Support Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
As a Corporate Support Manager for CrossCountry Mortgage LLC., you'll be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline. Your experience running a mortgage office will be an asset to you as you provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process.

Job Responsibilities:

• Understand assigned territory branch needs and develop plans to address them.
• Resolve branch complaints.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Monitor and follow up with branch employees to maintain the proper workflow.
• Ensure assigned branches comply with all corporate and regulatory policies and procedures.
• Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
• Develop new methods and procedures to increase operations efficiency.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.

Qualifications and Skills:

• A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
• A minimum of 3 to 5 years’ management experience.
• Strategic understanding of the mortgage lending function.
• Experience with Encompass LOS system, a plus.
• Excellent communication and customer service skills.
• Excellent knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
• Ability to prioritize and meet deadlines.
• Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
• Proficient with Microsoft Office Suite.
• Knowledge of FNMA, FHA, GNMA and VA housing loans.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Base Pay: $75,000.00 - $90,000.00

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.