Loan Processor Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processor Assistant supports the Loan Processor by preparing loan files for review, ordering and tracking required verifications, and monitoring loans throughout the process to help ensure files move efficiently toward closing. This role plays a key part in keeping loan files organized, complete, and advancing through the process.

Job Responsibilities:

• Set up loan files accurately for Loan Processor review.
• Monitor and track loan files as they move through the loan process.
• Order and review required verifications, including verification of employment and verification of rent.
• Order and review credit supplements as needed.
• Order and review title work for each property.
• Follow up daily to ensure all verifications and documentation are received in a timely manner.
• Request and gather missing documentation from borrowers.
• Maintain organized and complete loan files.
• Assist the Loan Processor in keeping files moving efficiently through the process.
• Support timely and accurate loan closings.

Qualifications and Skills:

• Experience in the mortgage or banking industry, preferred but not required.
• Excellent organizational skills and attention to detail.
• Excellent communication and follow-up skills.
• Skilled in monitoring multiple loan files simultaneously and following up consistently to maintain workflow.
• Skilled in working effectively in a dynamic, high‑volume work environment.
• Proficient with Microsoft Word and Excel.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Hourly Rate: $15.00-$18.00

• Bonus: Bonus Eligible if applicable

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.