Loan Officer Assistant (Experience Required)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Officer Assistant works in a dynamic mortgage lending environment and provides support to Lauren Maxwell, EVP of CrossCountry Mortgage, to help increase loan production activities. This role collaborates closely with loan officers, processors, clients, real estate partners, and branch leadership to help ensure a positive customer experience and efficient, timely loan closings.

Job Responsibilities:

• Assist in taking and reviewing mortgage loan applications and related documentation in a timely and accurate manner.
• Track outstanding items on loan files and follow up with customers to ensure required documentation is received.
• Review documents and loan files to identify and help resolve potential issues, collaborating with loan officers, clients, processors, and other team members.
• Clarify or correct information and obtain additional details as needed through phone, email, or other communication channels.
• Provide general clerical, administrative, and phone support to loan officers and/or loan processors as needed.
• Support management and team members in various stages of the lending and processing workflow, as assigned.

Qualifications and Skills:

• Mortgage Loan Originator (MLO) license, preferred.
• High School Diploma, General Equivalency Diploma (GED), or equivalent.

• customer contact.

• Advanced prioritization and time management skills.
• Excellent communication and customer service skills.
• 1+ years of experience in a loan officer, loan support, or mortgage‑related role involving

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.